Cancellation and Refund

At Edi’s Farm, we aim to provide our customers with the best experience and high-quality products. We understand that there may be circumstances requiring order cancellations or refunds. Please read our policy below for guidance.

1. Order Cancellation Policy

1.1 Before Shipping:

• You can cancel your order at any time before it is shipped by contacting us at 7010054454 or through Whatsapp on the same number.
• A full refund will be initiated for eligible cancellations.

1.2 After Shipping:

• Once the order has been shipped, cancellations will not be accepted.

2. Refund Policy

2.1 Eligibility for Refunds:
Refunds are applicable in the following scenarios:

• You received a damaged or defective product.
• The product delivered is incorrect.
• The product does not match its description on the website.

2.2 Conditions for Refunds:

• The request must be initiated within 2 days of receiving the product.
• The product must be returned in its original condition, unused, and with all tags/packaging intact.

2.3 Refund Process:

• Contact us at 7010054454 or through our website to initiate a refund request.
• Once the returned product is received and inspected, we will process the refund to your original payment method within 12 days.
• Shipping charges (if any) are non-refundable unless the issue is due to an error on our part.

3. Non-Refundable Items

Refunds are not applicable in the following cases:

• Products damaged due to misuse, mishandling, or improper storage.
• Items purchased on clearance or special offers (if specified as non-refundable).

4. Return Process

4.1 Contact our customer support team at 7010054454 or through our whatsapp to arrange a return.
4.2 Ensure the product is securely packaged to prevent damage during return transit.

5. Exchange Policy

5.1 If you wish to exchange a product, please contact us within 2 days of delivery. Exchanges are subject to product availability.

5.2 The shipping charges should be bared from your end.

6. Contact Us

For any questions, concerns, or assistance with cancellations, refunds, or exchanges, reach out to us:
Phone: 7010054454
Website: https://edisfarm.com/

Thank you for shopping at Edi’s Farm! Your satisfaction is our priority, and we’re here to help you with any concerns.